Privacy Polices
Effective Date: April 18, 2025
This privacy policy explains how Ledger ("we", "us", "our") collects, uses, and protects your information when you use our website and services.
We are committed to ensuring that your privacy is protected. Any information you provide when using our services will only be used in accordance with this privacy statement.
Our Commitment to Your Privacy
Ledger is dedicated to maintaining your confidence and trust. We consider your personal information - such as your name, contact details, email address, and financial information - to be private and confidential.
We do not sell, rent, or share your personal information with unaffiliated third parties for their marketing purposes. Your information is used only by Ledger to provide and improve our services.
What Information We Collect
We collect the following types of information:
Personal Information
- Name and contact details (email address, phone number)
- Account login information
- Payment information (processed securely through our payment providers)
- Usage data and analytics
User-Entered Data
- Client information you enter (including GST/CIN/LLPIN numbers)
- Compliance tracking data and due dates
- Task assignments and reminder settings
- All content you upload, create, or store using our Services
Third-Party Data
- Information retrieved from third-party APIs when you enter client identifiers (such as GSTIN)
- Tax profiles, filing histories, and compliance requirements obtained from government portals and other data providers
Technical Information
- IP address and device information
- Browser type and version
- Usage statistics and interaction with our Services
- Cookies and similar technologies
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our Services
- To process payments and manage your account
- To communicate with you about our Services
- To ensure the security of our platform
- To comply with legal obligations
User-Entered Data and Client Information
- To set up automated compliance tracking and reminders
- To retrieve tax profiles and compliance requirements from third-party sources
- To generate due date calendars specific to your clients' business structures
- To facilitate the assignment and tracking of compliance tasks
Third-Party Data Processing
- To verify client information and retrieve compliance requirements
- To monitor filing status changes and deadline extensions
- To update compliance calendars automatically
- To provide you with accurate and timely compliance information
How We Share Your Information
We may share your information with:
- Payment processors to complete transactions
- Analytics providers to help us improve our Services
- Legal authorities when required by law
- In connection with a business transfer, merger, or acquisition
Important: We do not sell, rent, or share your personal information with unaffiliated third parties for their marketing purposes. Any sharing of information is strictly limited to what is necessary to provide our services and operate our business.
Client Communication Policy
We will never contact your clients directly without your explicit consent. All communications to your clients, including reminders, notifications, or data requests, will only be sent if:
- You have explicitly configured such communications in your account settings
- You have provided us with the necessary contact information for your clients
- You have confirmed your intention to establish this communication channel
You maintain full control over all client communications and can modify or disable them at any time through your account settings.
Data Security and Handling
We implement appropriate security measures to protect your personal information and take data security seriously. All information is stored securely with encryption both at rest and in transit. We follow industry-standard practices to ensure data protection, including:
- Data encryption for sensitive information
- Regular security assessments
- Access controls and authentication procedures
- Secure data backups
- Ongoing monitoring for unauthorized access
Your Client Data
- You maintain ownership of all client data you enter into our system
- We act as a processor of this information and do not claim ownership rights
- Your client data is stored securely with encryption both at rest and in transit
- We maintain strict data isolation between different CA firms using our platform
- We only access your client data to provide the Services, address technical issues, or as required by law
Third-Party API Data
- Information retrieved from third-party sources is linked to your account
- We store this information securely within your account
- This data is updated periodically to ensure accuracy
- We do not share API-retrieved data with other customers or unaffiliated third parties
- We comply with all terms of service requirements of the third-party data providers
Your Rights and Responsibilities
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Withdraw consent
- Object to certain processing activities
Your Responsibilities
- You are responsible for obtaining proper consent from your clients before entering their data into our Services
- You must ensure the accuracy of the information you enter about your clients
- You should only share access to client data with authorized members of your team
- You must comply with all applicable privacy laws when using our Services to process client information
- You are responsible for maintaining the security of your account credentials
Data Retention
- We retain your data and client information for as long as you maintain an active account
- Upon account termination, we will retain data only as necessary to comply with legal obligations
- You may request deletion of your account and associated data at any time by contacting us
Refund and Cancellation Policy
Subscription Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation will take effect at the end of your current billing period
- After cancellation, your account will automatically be downgraded to our Free Version with limited features
- You will continue to have access to the Free Version unless you specifically request account deletion
No Refund Policy
- All fees paid to Ledger are non-refundable.
- Once payment is processed, no refunds will be issued regardless of usage or circumstances.
- This includes all subscription fees, one-time purchases, and any additional services.
- By purchasing our Services, you acknowledge and agree to this no-refund policy.
- In exceptional circumstances, refunds may be considered solely at our discretion.
Data Deletion Request
If you wish to request the deletion of your personal data, please contact us at support@useledger.in with the subject line "Data Deletion Request." Please include the following details in your email:
- Your full name
- The email address associated with your account
- Any additional details necessary to identify your account
We will process your request in accordance with applicable laws and confirm once your data has been deleted.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. Significant changes will be communicated through email notifications or in-app announcements.
Your continued use of our Services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@useledger.in
Address: A102 Krishnaraj Building, St.Xaviers Road, Vile Parle West, Mumbai 400056